Refund policy

Our Returns Policy 

• We are happy to offer store credit if there is a change of mind on a purchase. 
• We are happy to offer a replacement for incorrect sizing, faulty items or incorrect items. 
• In order to receive store credit or replace an item, the following conditions need to be met:
• The item(s) needs to be in its original condition and packaging (including Robe Therapy gift box). 
• The item(s) needs to be unused, unworn, unwashed, undamaged, and unsoiled. 
• The return form needs to be completed with the intent to return within at least 2 days of receiving the product. 
• We will make exceptions to the above clause on a case by case basis whereby a garment may be faulty. If you are returning a faulty, damaged or incorrectly item, we will provide pre-paid return postage details via email.
• Replacements are not given for garments that are damaged due to care instructions not being followed.
• Returns are to be submitted through the returns form available on this page.
• Send the returned item(s) to: Robe Therapy, PO Box 770, Lutwyche, Queensland 4030, Australia.
• Returns and exchanges will be processed within 5 days of receipt of the item(s). 
• Items on sale are not eligible for exchange/store credit. Exceptions may be provided for incorrect or faulty items. 
• Please note that delivery/postage costs are not refundable in accordance with statutory rights, unless the goods are not as ordered (i.e. faulty or not as ordered). 
• Return postage is the responsibility of the customer for the reasons of change of mind and/or incorrect sizing. We will only provide pre-paid return postage for items that are  faulty or incorrect.
• To be eligible for pre-paid return  postage, we will require photographic evidence of faults or incorrect items as an initial approval for replacement.

 

Consumer Guarantee

• The change of mind policy does not affect your rights under the Australian Consumer Law.
• If you have purchased a product with a major fault, you have the right to ask for a replacement. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement. Further information is available here.