Packaging and Shipping

From eco-friendly packaging to quick delivery times, we want to deliver our cosy and silky robes to you as soon as possible, and do our part to be environmentally friendly at the same time.

  

Packaging

All of our silky robes are hand-packed and delivered in eco-friendly and bio-degradable packaging. We also don't have any wasteful hang tags, swing tags or invoice copies to reduce our usage of paper and plastic.  This is just our way of making a small difference in the world to reduce plastic usage and encourage the use of eco-friendly products. Our packaging is also certified by the Eco Packaging Alliance. 

 

What to do with your mailer once you receive your order: 

  • Make sure your cut along the dotted line on the mailer. This allows for the mailer to be re-used with the second adhesive strip. 
  • If you are the last person to receive the mailer and/or you have no further use for it, you can pop it in the recycling or home-compost bin after removing any stickers, labels and/or adhesive. 
  • If you can cut the mailer into strips. It will help it break down faster. 
  • Within 3-4 months, the mailer would have broken down. 

Shipping rates and delivery times

We aim to dispatch all orders within 2 business days. We use Australia Post for both standard and express post deliveries. 

  Allow up to* Cost
Standard Delivery (No Signature On Delivery) 4-6 business days $9.15
Stanard Delivery (With Signature On Delivery) 4-6 business days $12.10
Express Delivery (No Signature On Delivery 2-3 business days $12.15
Express Delivery (With Signature On Delivery 2-3 business days $15.10

 *from the dispatch date

 #DeliveryHack - Did you know Australia Post offers FREE 24/7 parcel lockers which you can get your deliveries sent to? Check out FREE 24/7 parcel lockers here.

Australia Post is currently facing minor delivery delays due to ongoing COVID restrictions. Check out Australia Post's domestic delivery updates for current delivery times here.

P.S. We are sending our packages from Queensland 4030. 

You are my kinda gal. Sign up here for your FREE Shipping offer. P.S. it comes with a FREE Washbag too.

We aim to dispatch your robe within 1 business day. From there onwards, it will depend on the selected delivery type.

With Standard delivery, Australia Post will take up to 5 business days (our experience says it will be about 3-4 business days)

With Express delivery, Australia Post will take about 1-2 business days.

Yep, all of our deliveries come with a tracking code that you can track directly with Australia Post.

You will also receive emails from Australia Post about the delivery, so you can be at the door to greet the postie. So hi and thank you from us.

That is a very personal choice. If you are not home to recieve the delivery and is concerned about posties leaving your delivery in a safe place, we recommend choosing Signature On Delivery.

#DeliveryHack - Did you know Australia Post offers FREE 24/7 parcel lockers which you can get your deliveries sent to? I KNOW RIGHT.

If you are not keen to pay for the additional Signature On Delivery, but still like to have piece of mind in getting your deliveries, you can get your parcels delivered to a 24/7 parcel locker FREE of charge. More info here.

Don't worry, I am not home most of the time either. You should have recieved a 'left card' to pick up your parcel from the Post Office.

You should have also recieved a tracking code to spy on where the parcel is. If not please send us a message and we will get right on it.

Unfortunately, not for the time being. COVID has made international deliveries difficult and we are working behind the scenes to get our international deliveries.

In the meantime, if you are super duper keen to get your robe outside of Australia, shoot us a message and we will work some magic.

We are based in the sunshine state - Brisbane, Queensland. So all of your robes will be sent from Brisbane.